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Rightpoint Is Proud To Be Named In The Forrester Wave™: Customer Experience Strategy Consulting Practices, Q4 2020

"We are passionate about creating remarkable experiences that set the gold standard across industries."
Ross Freedman, CEO and Co-Founder, Rightpoint.

Global experience leader Rightpoint, a Genpact company, has been recognized among the top customer experience consultancies. The new report analyzes customer experience consultancies across 28 distinct criteria.

Rightpoint has delivered transformative experience programs for clients for 13.5 years with a differentiated approach to CX strategy. Our modern approach is human-centered, focused on speed to outcomes and is anchored around actionable opportunities with rapid, agile execution for both near term impact and long-term sustainable evolution to customer-centricity.

We are relentless in our pursuit of “better,” and it’s our core mission to help every company we engage with become an experience company. According to Forrester, “Rightpoint’s client references gave the firm high marks for its professionalism, the quality of its work, and how it manages relationships.” Companies that will thrive well into the future understand both who their customer is in this moment as well as who that customer will evolve into in the future. They cultivate the ability to continuously understand the need of customers, and they activate those insights to modify their business accordingly. To this end, Rightpoint believes transformation is ongoing.

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Experience: The True North Star for Digital Transformation.

We work with clients end-to-end, from defining and enabling the vision, to ensuring ongoing market relevance. Our diverse teams lead with empathy, data and creativity—always in service of the experience. Through our holistic experience-led transformation approach, we connect experiences to operations, from front to back office.

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